Career - Client Service Specialist

Client Service Specialist
Location: Everett Jewelry, Shreveport, Louisiana

About Everett Jewelry:
At Everett Jewelry, we don’t just sell jewelry—we help create memories that last a lifetime. As the premier destination for engagement rings, wedding bands, and custom jewelry in Shreveport and the surrounding areas, our mission is to celebrate life’s most important moments. With a reputation for outstanding customer service and an unwavering commitment to quality, we take pride in being a part of our clients' most cherished milestones.

Job Overview:
Everett Jewelry is seeking a Client Service Specialist to join our dynamic team. In this vital role, you will be the face of our store, responsible for delivering exceptional, personalized customer service. From the moment clients walk through the door, you’ll help guide them through their jewelry buying journey with care, expertise, and enthusiasm, ensuring they have an unforgettable experience with us. Your role will be key in providing thoughtful jewelry repair options, helping customers with their needs, and contributing to our reputation as the go-to destination for meaningful jewelry purchases.

Key Responsibilities:

  • Exceptional Customer Service: Greet and engage clients with warmth and professionalism, providing a personalized shopping experience tailored to their needs and preferences.
  • Repair and Maintenance Services: Evaluate jewelry for repair needs, suggest appropriate options, and provide on-the-spot estimates for repairs and maintenance services.
  • Help Conduct Inventory and Merchandise: Assist in managing inventory, ensuring all merchandise is properly accounted for, and help with placing and arranging jewelry displays to maintain a visually appealing store environment.
  • Customer Education: Educate customers on jewelry care, materials, and the intricate design processes behind custom pieces, empowering them to make informed decisions.
  • POS System Management: Utilize our point-of-sale system to intake repair requests, process transactions, and maintain detailed records for customer service continuity.
  • Collaboration and Communication: Work closely with the jewelry repair team to facilitate smooth repair processes and ensure customers are kept informed throughout the service.
  • Client Relationship Management: Gather valuable customer data to personalize future interactions and drive customer loyalty.
  • Technology Integration: Embrace technology to streamline service processes and enhance the customer experience.

Core Competencies:

  • Customer Focus: A genuine passion for delivering exceptional service and creating memorable experiences for each client.
  • Resourcefulness: Ability to solve problems creatively and offer solutions that meet customer needs.
  • Adaptability: Able to thrive in a fast-paced, dynamic environment and adjust to changing customer needs.
  • Communication Skills: Clear, friendly, and effective communication, both in person and through digital channels.
  • Tech Savvy: Comfort with technology, including POS systems and customer management software.
  • Team Collaboration: Works effectively with a team, ensuring a seamless customer experience and high-quality service.
  • Action-Oriented: A proactive approach to anticipating customer needs and resolving issues quickly and efficiently.

Why Join Us?
At Everett Jewelry, excellence is at the heart of everything we do. By joining our team, you’ll be a part of a locally owned business that prides itself on exceptional customer service and craftsmanship. You will have the opportunity to grow and develop your skills in a welcoming and energetic environment. If you’re passionate about making a difference in people’s lives and being part of something special, Everett Jewelry is the perfect place for you.

Apply today and become a part of our family, where “Happily Everett After” is not just a promise—it’s a tradition.

Please email your resume and a short cover letter telling us why you would be a good fit for Everett Jewelry.  

Email to:  todd@everettjewelry.com  (use headline "Job Applicant"